Terms and Conditions

1. Introduction

These Terms and Conditions govern your access to and use of the MiCode service, which is provided by MiCode Ltd, a company registered in England and Wales (Company No. 15352206).

MiCode is a QR code-based service designed to allow users to store and manage emergency medical information and emergency contact information. MiCode is intended to help important user-supplied information become available quickly in appropriate circumstances, including emergencies.

MiCode is not a complete medical record and must not be treated as a substitute for formal healthcare records, professional medical advice, diagnosis, or treatment.

By registering for, accessing, using, purchasing, activating, or distributing MiCode, you agree to be bound by these Terms.

2. Definitions

In these Terms:

"MiCode" means the MiCode service, including the platform, QR code functionality, related software, website, account environment, and associated services provided by MiCode Ltd.
"MiCode Ltd", "we", "us", and "our" mean MiCode Ltd.
"User", "you", and "your" mean any individual or organisation accessing, using, purchasing, activating, or otherwise interacting with MiCode.
"MiCode emergency medical information" means the emergency medical information, emergency contact details, and related information that a user chooses to place into MiCode.
"Partner organisation" means any organisation that purchases or distributes MiCodes to the people it supports or represents.
"Restricted information" means any part of a MiCode protected by an access code, PIN, or other access control mechanism.

3. What MiCode Is

MiCode is a user-managed emergency medical information and emergency contact service. It is designed to help users store and manage important personal information in a form that may be accessed quickly when needed.

MiCode may be used by individual members of the public, carers, families, community groups, charities, healthcare settings, educational institutions, or other organisations.

MiCode may include features that allow users to:

store emergency medical information
store emergency contact details
upload or manage related information or documents
control access to certain information
update information over time without replacing the underlying QR code

MiCode Ltd may update, change, improve, suspend, or discontinue parts of the service from time to time.

4. User Acceptance

By using MiCode, you confirm that:

you are legally capable of entering into these Terms; or
if you are acting for an organisation, you are authorised to bind that organisation to these Terms.

If you do not agree to these Terms, you must not use MiCode.

5. User Control and Data Position

MiCode is built on the principle that the individual user is the primary controller of the MiCode emergency medical information they choose to place into their MiCode.

MiCode Ltd provides, processes, and operates the MiCode service through which that information is stored, managed, and made available in accordance with the service design and the user's settings.

MiCode Ltd may also act as controller in relation to certain categories of operational data connected with the running of the service, including platform administration, account management, security, support, fulfilment, audit, legal compliance, and similar operational purposes.

Where MiCodes are purchased or distributed by a partner organisation, that organisation does not automatically become a controller or processor of the user's MiCode emergency medical information simply because it has purchased or distributed MiCodes. The role of any organisation depends on the actual services provided, the level of access granted, and the actual data processing activities undertaken.

6. Licence to Use MiCode

Subject to these Terms, MiCode Ltd grants you a limited, non-exclusive, revocable, non-transferable licence to access and use MiCode for its intended purposes.

This licence does not permit you to:

copy, reproduce, distribute, or exploit MiCode except as permitted by law or by written agreement with MiCode Ltd
modify or create derivative works from the MiCode platform or software
reverse engineer, decompile, disassemble, or attempt to extract source code except where expressly permitted by law
use MiCode in an unlawful, fraudulent, abusive, or misleading manner
provide unauthorised third parties with access to MiCode

7. User Responsibilities

You are responsible for:

ensuring that the information you place into MiCode is accurate, complete, and as up to date as reasonably possible
maintaining the confidentiality of your account credentials and any access or PIN codes associated with your MiCode
ensuring that your use of MiCode complies with applicable law
using MiCode in a responsible and lawful manner
ensuring that you have authority to upload, share, or include any information you place into MiCode

If you are a healthcare professional, carer, family member, or authorised helper entering information into MiCode on behalf of someone else, you are responsible for ensuring that you have lawful authority or consent to do so.

8. Important Access Code / PIN Recommendation

MiCode may include access controls, PIN codes, or other restrictions to protect certain information.

MiCode strongly recommends that whenever a MiCode is scanned, the owner of the MiCode should log in to their account and review and update their access code or PIN code where appropriate.

This recommendation is made to help maintain control over restricted information and to support good security practice, especially after any emergency, unexpected, or unfamiliar access event.

It remains the user's responsibility to manage their account settings, access controls, and PIN or access code arrangements.

9. Restricted Information and Emergency Access

Some areas of MiCode may be protected by an access code, PIN, or similar control. Users are responsible for deciding how such controls are set and maintained.

MiCode Ltd provides the framework through which such controls may operate, but users remain responsible for:

deciding what information to restrict
deciding who may receive access information
keeping access settings under review
updating access or PIN codes where appropriate

MiCode Ltd is not responsible for loss arising from a user's failure to manage or update their access settings appropriately.

10. Accuracy and Use of Information

Users are solely responsible for the information they place into MiCode.

MiCode Ltd does not verify the medical accuracy, completeness, currency, or suitability of user-supplied information. Anyone viewing information through MiCode must exercise their own judgment and, where appropriate, verify important information independently.

MiCode is intended to support access to user-supplied emergency medical information, but it does not replace:

professional medical judgment
formal clinical records
emergency service procedures
safeguarding procedures
legal or regulatory requirements applying in a healthcare or emergency setting

11. No Medical Advice

MiCode is not a medical device, clinician, diagnostic service, or source of medical advice unless expressly stated otherwise in writing by MiCode Ltd.

Nothing in MiCode constitutes medical advice, diagnosis, or treatment. Users should always seek advice from an appropriately qualified healthcare professional regarding any medical matter.

12. Privacy and Data Protection

MiCode Ltd is committed to handling personal data responsibly and in accordance with applicable data protection law, including the UK GDPR and the Data Protection Act 2018.

MiCode emergency medical information is sensitive personal data and must be handled carefully. MiCode Ltd applies technical and organisational measures designed to protect the service and the data processed through it.

Further information about how MiCode Ltd handles personal data should be read together with the MiCode Privacy Policy and any applicable data protection notices.

13. Security

MiCode Ltd applies appropriate technical and organisational measures to protect the MiCode service and the data processed through it. These may include access controls, managed infrastructure, monitoring, and encryption-based protections appropriate to the service architecture.

However, no internet-based service can be guaranteed to be completely secure or continuously available. You acknowledge that you use MiCode at your own risk and that security also depends on your own actions, including the safe management of passwords, devices, access codes, and PIN codes.

You must notify MiCode Ltd promptly if you become aware of:

unauthorised access to your account
unauthorised scanning or suspicious use of your MiCode
loss or compromise of account credentials
suspected misuse of personal data
suspected security incidents affecting your MiCode

14. Partner Organisations and Distribution

MiCodes may be purchased directly by users or supplied through partner organisations.

Where a partner organisation purchases or distributes MiCodes, that will not give that organisation access to the MiCode emergency medical information entered by the user.

Any separate access, programme administration, communication function, or related service involving a partner organisation will depend on the actual arrangement in place and may be governed by separate terms, notices, or agreements.

MiCode Ltd will not give access to your emergency medical information. Any such decision will need to be explicitly made by yourself as the Data Controller.

15. Broadcaster and Communication Features

If MiCode offers any broadcaster, notification, or communication feature and you choose to connect your account to such a feature, MiCode will explain what information is shared as part of that function.

Unless otherwise stated, any broadcaster or communication feature will operate only within the scope described to you at the time of use.

Where you choose to connect your MiCode account to a broadcaster account, the broadcaster may have access to limited account information necessary for that function, such as your name, surname, and email address, as described in the relevant feature notice.

MiCode Ltd reserves the right to amend, suspend, or withdraw broadcaster features at any time.

16. Intellectual Property

All intellectual property rights in MiCode, including the software, platform, design, branding, code, content structure, graphics, interfaces, documentation, and related materials, belong to MiCode Ltd or its licensors.

Nothing in these Terms transfers ownership of any intellectual property rights to you.

You must not use MiCode Ltd's intellectual property except as permitted under these Terms or with MiCode Ltd's prior written consent.

17. Updates and Changes to the Service

MiCode Ltd may update the MiCode platform from time to time to:

improve functionality
address bugs or security issues
reflect legal or regulatory requirements
enhance performance or usability
add, modify, or remove features

We may notify users of significant changes where appropriate, but not every update will require advance notice.

18. Fees, Purchases and Supply

Where MiCode is supplied for a fee, you agree to pay any applicable charges as communicated to you at the time of purchase or subscription.

If MiCodes are purchased by an organisation for distribution, separate commercial terms may apply to that transaction.

Unless expressly stated otherwise:

all fees are non-refundable once fulfilment, activation, or service use has begun
MiCode Ltd may suspend or terminate services for non-payment
pricing may change for future purchases or renewals

19. Acceptable Use and Prohibited Conduct

You must not:

use MiCode unlawfully or fraudulently
impersonate another person or misrepresent your authority
upload false, misleading, or harmful information
interfere with the operation or security of MiCode
attempt to gain unauthorised access to accounts, systems, or data
use MiCode in a way that could harm other users, MiCode Ltd, or the public
use MiCode to harass, discriminate against, or exploit others

MiCode Ltd may suspend or terminate access where it reasonably believes these Terms have been breached.

20. Warranties and Disclaimers

MiCode is provided on an "as is" and "as available" basis.

To the fullest extent permitted by law, MiCode Ltd does not guarantee that:

MiCode will always be uninterrupted, secure, or error-free
MiCode will meet every user requirement
all information entered by users will be accurate, complete, or current
scans will always occur successfully or at the exact time required
emergency responders, clinicians, carers, or other third parties will use or rely on MiCode in any particular way

MiCode is designed to support access to emergency medical information, but outcomes in emergency or healthcare situations depend on many factors outside MiCode Ltd's control.

21. Limitation of Liability

To the fullest extent permitted by law, MiCode Ltd shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary loss or damage arising from or related to your use of MiCode.

This includes, without limitation, loss arising from:

inaccurate or incomplete user-supplied information
failure by a user to keep information up to date
failure to update access settings, PIN codes, or account credentials
third-party use or non-use of MiCode information
service interruption, scanning failure, network failure, or technical issues
unauthorised access caused wholly or partly by user actions or omissions
acts or omissions of third parties outside MiCode Ltd's control

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable law.

Where liability cannot be excluded, MiCode Ltd's total liability shall be limited to the amount paid by you to MiCode Ltd for the relevant MiCode service in the previous six months, or £100, whichever is greater.

22. Indemnity

You agree to indemnify and hold harmless MiCode Ltd, its officers, employees, contractors, and affiliates from and against claims, losses, liabilities, costs, and expenses arising out of:

your breach of these Terms
your misuse of MiCode
your unlawful processing, upload, disclosure, or use of personal data
your infringement of the rights of any third party

This clause does not apply to the extent that the loss results from MiCode Ltd's own negligence or wilful misconduct.

23. Suspension and Termination

You may stop using MiCode at any time.

MiCode Ltd may suspend, restrict, or terminate your access to MiCode immediately if:

you breach these Terms
you fail to pay applicable fees
MiCode Ltd reasonably believes your use poses a security, legal, or operational risk
suspension or termination is required by law or by a competent authority

On termination, your right to use MiCode will end. MiCode Ltd may retain or delete relevant data in accordance with applicable law, its retention policies, and its legal obligations.

24. Changes to These Terms

MiCode Ltd may revise these Terms from time to time.

Where changes are material, MiCode Ltd will take reasonable steps to notify users, including by email, through the platform, or by publishing updated Terms on the MiCode website.

Your continued use of MiCode after revised Terms take effect constitutes acceptance of those revised Terms.

25. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales.

The courts of England and Wales shall have non-exclusive jurisdiction in relation to any dispute arising out of or in connection with these Terms or the use of MiCode.

26. Contact Details

For support, compliance queries, or general enquiries, you may contact MiCode Ltd at:

Email: support@micode.uk
Website: www.micode.uk

Where MiCode Ltd publishes additional support contact details, users may also use those channels.

27. Entire Agreement

These Terms, together with any applicable Privacy Policy, feature-specific notices, commercial terms, or written agreements issued by MiCode Ltd, form the entire agreement between you and MiCode Ltd in relation to the use of MiCode unless expressly agreed otherwise in writing.

MiCode Ltd Terms and Conditions